Services

24 Support Points

S.No	Comparison Parameter	Freelancers / Vicidial / Amateurs	Consultants / Companies without office	Avyukta	Hard Dialer Vendors	Dialer Only Vendors	A/A+ Grade Approved VoIP Only Vendors	Premium Dialer Vendors	Why Avyukta
1.	Professional Support	No	Seldom	Yes	Yes	Yes	Seldom	Yes	15 dedicated engineers on support escalation matrix with a 120 second TAT
2.	Support During Peak hrs	Seldom	Seldom	Yes	Yes	Yes	Seldom	Yes	At least 3 Engineers/shift and higher during peak hrs
3.	Timely reply from/on Support	Seldom	Seldom	Yes	Yes	Yes	Seldom	—	120 second TAT with 2 escalations or else refund policies
4.	Single Vendor Coordination	No	No	Yes	No	No	No	No	Single platform for Dialer-Hosted Server-IVR-Bandwidth so that there is no blame game preventing centers downtime
5.	Tailor Made Commercial Models	Yes	No	Yes	No	Seldom	No	No	We have all possible models in the universe at unmatchable rates; in case there is any new one we are ready to hear and implement
6.	Customized Technical Model	No	Seldom	Yes	No	Seldom	No	Seldom	Premised / Hosted / Server replications / Distributed / Centralized / Work from Home models are supported
7.	Asterisk Advantage, Flexibility & Expertise	Seldom	Seldom	Yes	No	Yes	No	Yes	We have one of the better teams with vast asterisk experience capable to deploy complexities such as TTS-based payment gateways, ERP/SAP/Web Form integrations, 20+ tree IVRs etc.
8.	Domestic or Inbound Solutions	Seldom	Seldom	Yes	Yes	Yes	No	Yes	There are more than 50 satisfied domestic and inbound clients that we have
9.	Low Capex	Yes	No	Yes	No	No	Yes	No	With us one can start as low as 650 INR for Dialer + Hosted
10.	Low Opex	Yes	Yes	Yes	No	Yes	Yes	No	With dialer rentals as low as 650 INR/Seat and no VoIP commitments on a pay-as-you-go model, bare minimum opex is attained
11.	Turnkey Technology Solution	No	No	Yes	No	No	No	No	Being a technology company, anything and everything except process and leads may be sufficed as per prospects' requirement
12.	CTI Hardware Integration	No	No	Yes	Yes	Yes	No	Yes	1/2/4/8 PRI, GSM Gateway, Telesynergy CTI, Intel Dialogic, Allo, Sangoma, Digium have been successfully integrated
13.	Money Refund Policy	No	No	Yes	Seldom	Seldom	Seldom	Seldom	After 3 levels of escalations in worst case scenarios, we process a money refund on a pro data basis within 72 hrs from request
14.	Reference Incentive	No	No	Yes	Seldom	Seldom	Seldom	Seldom	10% or higher for every reference client varying case to case, along with a reseller CRM login
15.	TAT for setup / Live PD Calls	48 hrs	24 hrs	2 hrs	1 Week	24 hrs	No	High	2 hrs for Hosted and 12 hrs for Premised based Soft Dialer, 48 hrs for Hard Dialer Setup
16.	Remote Installation / Support / Sales	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Apart from 3 locations where we have placed local support engineers, we handle sales and support remotely to curb cost raise for the end client
17.	Backup DOT Approved VoIP	No	No	Yes	No	No	Seldom	No	With auto set patterns on the dialer settings, backup shift is used in case scheduled registry failures are achieved with the SIP registrar
18.	Backup Server	No	No	Yes	Seldom	Seldom	No	Yes	Cloned server for all setups exceeding 80 seats where merely a LAN cable swap reduces downtime to less than 60 seconds
19.	Backup Dialer / Hosted	No	No	Yes	No	Seldom	No	No	We hold 3 servers with 100 MB each to cater to more than 2000 seats on hosted platform with pre-sales analyzing clients' latency
20.	Issue Resolution with low TAT	No	Yes	Yes	No	No	No	Seldom	Most issues are caused by on-site parameters; the training process along with the 26 support points reduce chances of issue, but when issue evolves we adhere to a 120 second TAT policy
21.	Commitments / Lock-in period / Contracts	No	Yes	No	Yes	Seldom	Often	Yes	Since the entire system is prepaid, for all commercial models the client is free to make any payment on a pro data basis with no contract, no lock-in period and no commitments at all
22.	Platform Independence	No	No	Yes	Seldom	Seldom	No	Seldom	We are only hand-locked with Hard Dialer (Server Only) on Windows and Soft Dialer (Server Only) on Linux; otherwise all permutations and combinations are possible
23.	Hard-Soft Dialer Flexibility	No	No	Yes	No	No	No	No	With us being the only known vendor procuring both Hard and Soft dialers, we hold the choice for the prospect based on size and architecture of the client
24.	Pre/Post AMC Support Cost	High	High	Free	Very High	High	No	Very High	Mostly operating on opex modes; for all capex models such as dialer purchases we extend another year of support with expansion of at least 10 seats